Privacy Policy

Pathway Pharmacy — Privacy Policy & HIPAA Notice of Privacy Practices

Effective date: August 26, 2025
Covered entity/legal name: Avenue Pharmacy Inc., dba Pathway Pharmacy
Applies to: Pathway Pharmacy and its workforce members who deliver services for the Covered Entity.
Contact (Privacy Officer): info@pathwaysrx.com · (352) 624-2779 · 202 SW 17Th St Ste A, Ocala, FL 34471

1) Website Privacy Policy (non-HIPAA)

This section explains how we handle information when you visit pathwaysrx.com (the “Site”). It does not describe how we use or disclose your protected health information (PHI)—that’s covered in the HIPAA Notice below.

Information we collect on the Site

  • Information you provide via forms (e.g., name, email, phone, message).
  • Usage data & cookies (e.g., IP address, device/browser details, pages visited, referral URLs).
  • If any Site form may collect health information, we treat it as PHI and protect it accordingly (see HIPAA Notice).

How we use Site information

  • To respond to inquiries, schedule services, improve the Site, secure the Site, and comply with law.
  • We do not sell your personal information.

Third-party services

We may use trusted providers for hosting, analytics, and form handling. If a provider could access PHI, we put appropriate safeguards in place (including a Business Associate Agreement, when required).

Your choices

  • You can disable non-essential cookies in your browser.
  • Contact us to access, correct, or delete Site information where permitted by law.

Security

We apply reasonable administrative, technical, and physical safeguards. No system is 100% secure.

Children’s privacy

Our Site is not directed to children under 13. If you believe a child provided personal information, contact us to request deletion.

Changes to this Website Policy

If we make material changes, we’ll update this page and the Effective date above.

2) HIPAA Notice of Privacy Practices (NPP)

This Notice describes how medical information about you may be used and disclosed and how you can get access to this information. Please review it carefully.

Your rights regarding your health information (PHI)

You have the right to:

  • Get an electronic or paper copy of your medical record. We’ll provide a copy or summary, usually within 30 days of your request; we may charge a reasonable, cost-based fee.
  • Ask us to correct PHI you believe is incorrect or incomplete; if we deny the request, we’ll explain why in writing within 60 days.
  • Request confidential communications (for example, different phone number or mailing address). We will say “yes” to reasonable requests.
  • Ask us to limit what we use or share for treatment, payment, or operations. We are not required to agree, but will consider your request. If you pay out-of-pocket in full for an item or service, you can ask us not to share that information with your health plan for payment/operations; we’ll say “yes” unless a law requires sharing.
  • Get an accounting of disclosures (certain disclosures from the past six years, excluding those for treatment, payment, and health care operations); one free per year, cost-based fee for additional requests within 12 months.
  • Get a paper copy of this Notice at any time, even if you agreed to receive it electronically.
  • Choose someone to act for you (e.g., a person with medical power of attorney or legal guardian) after we verify their authority.
  • File a complaint if you believe your rights were violated—either with us (see contact above) or with the U.S. Department of Health and Human Services, Office for Civil Rights. We will not retaliate against you for filing a complaint.

Your choices about how we share information

For certain health information, you can tell us your preferences about what we share. If you have a clear preference, tell us and we will follow your instructions. If you are unable to tell us (e.g., unconscious), we may share if in your best interest, and we may share to help prevent a serious and imminent threat.

In these cases, you have the right and choice to ask us to:

  • Share information with family, close friends, or others involved in your care.
  • Share information in a disaster relief situation.
    (We do not maintain a facility/patient directory; that option does not apply to us.)

We do not contact patients for fundraising. (If this ever changes, you would be able to opt out of future contacts.)

In these cases we never share your information unless you give us written permission: marketing purposes, sale of your information, and most psychotherapy notes. We do not engage in marketing communications unrelated to treatment/benefits or any sale of PHI.

How we typically use or share your health information

We typically use/share PHI to:

  • Treat you. (Example: a clinician treating you consults another clinician about your condition.)
  • Run our organization (health care operations). (Example: quality improvement; contacting you about care.)
  • Bill for your services. (Example: sharing information with your health plan for payment.)

(We do not participate in a Health Information Exchange (HIE).)

Other ways we may use or share your information

We are allowed or required to share PHI in other ways—usually to contribute to the public good—subject to legal conditions and safeguards, including: public health and safety (e.g., disease reporting, product recalls, adverse event reporting, suspected abuse/neglect/domestic violence, prevention of serious threats); research (under applicable oversight); compliance with law (including with HHS to determine compliance); organ/tissue donation; coroners/medical examiners/funeral directors; workers’ compensation, law enforcement, health oversight, and certain special government functions; and lawsuits/legal actions (e.g., court orders or subpoenas).

Our responsibilities

  • We are required by law to maintain the privacy and security of your PHI.
  • We will notify you promptly if a breach occurs that may have compromised your information.
  • We will follow the duties and privacy practices described in this Notice and give you a copy.
  • We will not use or share your information other than as described here unless you give us written authorization (you may revoke an authorization at any time in writing).

Changes to this Notice

We may change the terms of this Notice; the changes will apply to PHI we maintain. The updated Notice will be available upon request, in our office, and on our website, with the Effective date updated above.

This Notice applies to the following organization

Avenue Pharmacy Inc., dba Pathway Pharmacy.

State law & special rules

If any state or other law offers greater privacy protections or rights than HIPAA (for example, related to mental health, substance use disorder treatment records, HIV status, reproductive health, or genetic information), we will follow that law. (No additional Florida-specific provisions are being called out at this time.)

How to exercise your rights or get help

To access/copy, correct, request restrictions or confidential communications, request an accounting of disclosures, obtain a paper copy of this Notice, or file a complaint, contact our Privacy Officer at info@pathwaysrx.com or (352) 624-2779, or write to 202 SW 17Th St Ste A, Ocala, FL 34471. You may also file a complaint with the U.S. Department of Health and Human Services, Office for Civil Rights; we will not retaliate against you for filing a complaint.